We usually use the tracable shipping methods as UPS ground, TNT, EMS, DHL to ship you the orders and once the orders are shipped out, the tracking numbers are available. And please allow 4 to 14 business days for the delivery.Please make sure you enter the right shipping address. we will not be responsible for re-shipment if you provided us with an incorrect address.

For the customs clearean, we have many methods and experiences, so your package always will be safe and 99% of the orders are always safe for delivery. Here we would like to talk about the exceptions:

1, If the package have problem in Chinese Customs, we will be responsible and will resend all orders for free, you will not need to pay any other charges.
2, If in any case, your package is held at your country Customs, you will need to contact the Customs of your country, and work with them on how to make your orders release from your country Customs. we will NOT be responsible in these cases, we can do nothing upon this. and your money will NOT be refunded, because we do have shipped the orders in time and paid for the shipping charges.

All packages must be signed for. If no one is home to receive your package, then it will be held in your local post until you are able to sign for the package. we stand behind every product we sell. If for any reason you are not happy with your order once you get it. You can send it back to us,we will refund the value of shoes to your next orders. All items must be in new unworn condition.

Please do not hesitate to contact us ,if you have any questions, thank you.

         cnzappos@hotmail.com cnzappos@yahoo.cn